The rules that govern our resolution service

Agreement to these terms

By creating an account, filing a complaint or paying for a plan, you agree to these terms. If you are acting for a company, you confirm you are authorised to bind it.

What the platform does

We collect your complaint, match it to the correct authority or desk, transmit it, and track progress against published service timelines. We are a facilitation and resolution platform, not a government body, court or regulator.

Accounts and security

Keep your credentials confidential and give accurate contact details. Administrator and authority roles are granted only by an existing super administrator; self-registration for privileged roles is not permitted.

Your complaint and evidence

You are responsible for the truth of your statement and every uploaded document.

• Do not submit forged, altered or unlawfully obtained material.
• Do not file knowingly false, abusive or harassing complaints.
• Upload only files you have the right to share, in PDF or image format.
• We may pause, decline or close a case that breaches these rules.

Fees, plans and taxes

Plan prices are shown before payment and charged in the displayed currency. Recovery engagements carry a success fee of 15–25% of recovered value. Applicable taxes and payment-channel charges may be added at checkout.

Service timelines

Published timelines, such as 48 hours for police desks or 21 days for land matters, reflect mandated or expected authority response windows. They describe our escalation schedule and are not a promise of a specific outcome or date.

Legal and advocate services

Advocates in our network are independently licensed professionals. Their advice and representation are their own; we handle matching, scheduling, fixed-fee billing and quality monitoring.

Case identifiers and records

Each accepted complaint receives an immutable Case ID and a digital receipt. Case history and audit entries are retained for accountability and cannot be edited or removed on request.

Acceptable use

Do not attempt to access other users' cases, disrupt the service, scrape data at scale, or misuse authority contact information published for routing reference.

Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to a case is limited to the service fees you paid for that case. We are not liable for authority decisions, third-party delays or indirect losses.

Suspension and termination

We may suspend or close an account for breach of these terms, fraud, or unlawful use. You may stop using the service at any time; sections on fees, records and liability survive closure.

Changes and governing law

We may update these terms and will revise the date shown above. Continued use after an update means acceptance. These terms are governed by the laws of Bangladesh, with courts in Dhaka having jurisdiction, unless local mandatory law provides otherwise.