Your case data, handled with care

Information we collect

We collect only what is needed to register, route and track your complaint.

• Account details: name, email, phone, chosen account type and password (stored hashed).
• Case details: division, district, sector, sub-issue, statement, incident date and claimed value.
• Evidence files: PDFs and images you upload, such as receipts, contracts and screenshots.
• Payment records: channel, amount, currency and transaction reference. Full card numbers never reach our servers.
• Technical data: device, browser, language preference and basic usage logs for security.

How we use your data

To create your case and Case ID, match it to the correct authority desk, share it with that desk, keep you updated by email or SMS on status changes, issue receipts and invoices, prevent fraud and meet legal obligations.

Who we share it with

Sharing is purposeful and limited.

• The authority, regulator or company your complaint is routed to.
• Assigned advocates or recovery agents working on your case.
• Payment processors and mobile financial service providers to complete a transaction.
• Infrastructure and communication providers who host the platform and deliver notifications.
• Law enforcement or courts when a valid legal request requires it.

What we never do

We do not sell your personal data, rent your contact details to advertisers, or use your evidence files for anything beyond your case and required record-keeping.

Security

Data is encrypted in transit, access is restricted by role, privileged actions are written to an audit trail, and case records are visible only to you and the staff assigned to your matter.

Retention

Case records, receipts and audit entries are retained for accountability and legal compliance, typically for at least five years after closure. Account data is kept while your account is active.

Your rights

You may request access to your data, correction of inaccurate details, a copy of your case summary, or closure of your account. Some records must be retained even after closure where law or an ongoing case requires it.

Cookies and local storage

We use essential storage to keep you signed in and to remember your language and theme preference. We do not use advertising trackers.

Children

The service is intended for people aged 18 and over. A complaint concerning a minor should be filed by a parent or legal guardian.

International transfers

Cross-border complaints may require sending case details to authorities or partners outside your country. We share only what that desk needs to act.

Contact and updates

Write to us with any privacy question or request using the contact details on this page. If this policy changes, we update the date shown above.