Pricing & plans
Pay for speed and legal muscle — never for access
Filing a complaint is always possible for free. Paid tiers add priority routing, escalation timers, advocate work and cross-border filing.
Free Tier
৳0
Standard queue intake
- 1 active case
- Standard routing
- Email notifications
- Basic tracking
Most popular
Standard Priority
৳350
Faster desk placement
- 3 active cases
- Priority routing
- SMS + email alerts
- SLA escalation timer
- PDF receipt
Legal-Ready
৳2,500
Advocate-backed action
- Unlimited cases
- Advocate consultation (30 min)
- Legal notice draft
- Evidence verification
- Dedicated case officer
Cross-Border
৳8,500
International escalation
- Global ombudsman filing
- Bilingual documentation
- Recovery desk assessment
- Partner agent assignment
- Executive reporting
Full comparison matrix
| Feature | Free Tier৳0 | Standard Priority৳350 | Legal-Ready৳2,500 | Cross-Border৳8,500 |
|---|---|---|---|---|
| Active cases | 1 | 3 | Unlimited | Unlimited |
| Authority routing | Standard queue | Priority | Priority | Priority + global |
| SLA escalation timer | ||||
| SMS notifications | ||||
| PDF receipt & summary | ||||
| Advocate consultation | 30 min | 60 min | ||
| Legal notice drafting | ||||
| Evidence verification | ||||
| Dedicated case officer | ||||
| Global ombudsman filing | ||||
| Bilingual documentation | ||||
| Recovery desk assessment |