Mobile apps
Three apps, one resolution ecosystem
Citizens file and track, authority officers act, administrators oversee all four case engines.
User App
File complaints, upload evidence, pay with bKash or card, and follow the SLA clock in your pocket.
- • 6-step wizard offline draft
- • Push status updates
- • Case ID wallet
- • 10-language UI
Authority App
For desk officers: acknowledge intake, request evidence, update timers and upload resolution summaries.
- • Assigned queue
- • Acknowledge in one tap
- • Evidence request
- • Resolution upload
Admin App
Command centre on mobile: triage queues, escrow releases, advocate assignment and SLA breach alerts.
- • Breach alerts
- • Escrow approvals
- • Advocate assignment
- • Revenue snapshot
User App
My cases
CS-BD-2026-004512
In ProgressCS-BD-2026-004402
ResolvedCS-GL-2026-004330
Forwarded