Clear, fair and published refund rules
Know exactly when a payment is refundable, what is deducted for completed work, and how long money takes to reach you.
Scope of this policy
This policy covers service fees paid for complaint filing plans, legal packages and recovery engagements. Government or authority charges collected by third parties are outside our control and are refunded only when the receiving body returns them to us.
Free plan
The Free plan carries no charge, so no refund applies. You may stop using it at any time and your existing case record remains available for tracking.
Refund window and eligibility
Requests must reach us within 7 calendar days of payment and before substantive work begins on your case.
- Full refund: payment succeeded but no routing, drafting or filing work has started.
- Full refund: duplicate or accidental double payment for the same Case ID.
- Partial refund: work has begun; we deduct only the completed stages and refund the balance.
- No refund: notices already issued, petitions already filed, or a case already resolved.
Outcome is not guaranteed
Fees pay for professional handling, routing and follow-up, not for a specific decision by an authority, court or company. An unfavourable outcome after work has been completed is not by itself grounds for a refund.
Recovery success fees and escrow
Recovery engagements charge a success fee between 15% and 25% of recovered value. Funds held in escrow are released only against a verified recovery event, and any surplus held for you is returned in full.
How to request a refund
Email us your Case ID, transaction reference, payment channel and a short reason. We acknowledge within 2 business days and decide within 7 business days.
Processing time and method
Approved refunds return to the original payment method. Mobile financial services (bKash, Nagad) typically settle in 3–7 business days; card refunds may take one billing cycle depending on the issuing bank.
Chargebacks and disputes
Please contact us before raising a bank dispute so we can resolve it directly. If a chargeback is filed, related case work may be paused until the dispute is settled.
This page describes commercial refund terms for service fees. It does not limit any statutory consumer right available to you under applicable law.