Global Resolution Ecosystem

Every complaint deserves a resolution

File, route and resolve disputes with the right authority — in Bangladesh and across borders — with legal and asset recovery support built in.

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48,120

Cases handled

82%

Resolution rate

৳1.4B

Assets recovered

Countries live

Choose your division

Secure intake

Bangladesh Division

District-wise intake routed to 12 national authority sectors.

64 districts · 12 sectors · bKash / Nagad / Rocket

Global Division

Cross-border disputes routed to ombudsman schemes worldwide.

10 launch countries · ombudsman directory · card & PayPal

Live case snapshot

Live

CS-BD-2026-004512

BTRC Consumer Desk

In Progress

CS-GL-2026-004330

Financial Ombudsman (UK)

Forwarded

CS-BD-2026-004402

Bangladesh Bank FICSD

Resolved

Three pillars, one case file

Every complaint can escalate into legal action or asset recovery without re-filing — the case file travels with you.

Complaints

Structured intake, authority routing and SLA-tracked escalation.

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Legal

Vetted advocates, fixed-fee packages and document drafting.

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Recovery

Financial, property, corporate and crypto asset recovery desks.

Explore

Routing coverage

Twelve mandated sectors in Bangladesh plus international ombudsman schemes, each with its own service window.

Law & Order

48h

Bangladesh Police

Banking & Finance

168h

Bangladesh Bank (FICSD)

Telecom & Internet

72h

BTRC

Land & Property

504h

Ministry of Land

Tax & Customs

240h

NBR

Corruption

336h

Anti-Corruption Commission

Consumer Rights

120h

DNCRP

Healthcare

168h

DGHS

Utilities

96h

BERC / DESCO / WASA

Education

240h

Ministry of Education

Local Government

240h

LGD / City Corporation

Cybercrime

48h

CID Cyber Police Center

Service windows we hold desks to

48 hours

Police / Law & Order

Acknowledge and register within 2 days.

3 days

BTRC (Telecom)

Operator response mandated within 72 hours.

7 days

Bangladesh Bank

FICSD acknowledgement and bank response.

14 days

Anti-Corruption Commission

Preliminary enquiry decision.

21 days

Land Ministry

Record verification and hearing schedule.

Authority network

Desks and schemes our routing engine files to across both divisions.

Bangladesh Police – Complaint Cell

Law & Order

Bangladesh Bank – FICSD

Banking & Finance

BTRC Consumer Desk

Telecom & Internet

Ministry of Land – Grievance

Land & Property

National Board of Revenue

Tax & Customs

Anti-Corruption Commission

Corruption

DNCRP Consumer Protection

Consumer Rights

Directorate General of Health Services

Healthcare

BERC / Utility Desks

Utilities

Ministry of Education – GRS

Education

Local Government Division

Local Government

CID Cyber Police Center

Cybercrime

Browse full directory

Ready to file with the right desk?

Six guided steps, automatic authority matching and an immutable Case ID at the end.

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